Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
VIrtual Education Center (VEC) Banner
Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!
TriWest Patient Portal: Take Charge of Your Specialty Care

Accessing off-post specialty care is now faster and easier. With the TriWest Patient Portal, beneficiaries can manage referrals from their BJACH provider online — no more waiting for the mail. Download authorizations, choose a network provider, and schedule your own appointment at your convenience. The portal also includes case management tools and a provider directory to support your healthcare journey.

Empower yourself to take an active role in your care.
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