Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver. Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.
Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver. Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Case Management

Why Would I Need Case Management?


The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?


Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Contact Us

Case Management, Behavioral Health

1585 3rd St., 6th Floor
726-780-2061
Mon-Wed, Fri (0600-1630)

Case Management, 3/10 Behavioral Health 

2040 Dragoon Loop, Building 1170
726-780-0855
Mon, Wed-Fri (0700-1730)

Case Management, Fontaine Troop Medical Clinic (FTMC)

8901 Georgia Ave, Building 3504
726-780-0569
Monday- Friday (0620-1520)

Case Management, Adult Primary Care

1585 3rd St. , 2nd floor
726-780-2298 or 726-780-0508
Monday-Friday (0730-1600)

Case Management, Pediatrics

1585 3rd St. , 2nd floor
726-780-3068   
Monday-Friday (0730-1600)

Case Management, Lancon SCMH 3/10 Clinic

Dragoon Loop, Building 1260
726-780-0965
Monday-Friday (0700-1530)
Don't forget to keep your family's information up to date in DEERS!