Health Services

Pharmacy

We fill new prescriptions and refills at no cost for covered medications for eligible beneficiaries. We offer new prescription activation, refills, transfers, medication disposal, and access to formulary information. Our pharmacy can fill new and refill prescriptions at no cost for covered medications for our beneficiaries which include:

  • Active-duty service members
  • Active duty family members (limitations apply for children of 21 years and older)
  • Retirees and their family members
  • TRICARE eligible patrons.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.
  • You can activate the prescription(s) and wait, or
  • You can come back later to pick them up.
  • You can activate new prescriptions from the office or home by using Q-Anywhere (see below) and pick up at the BJACH Pharmacy during normal business hours or at the ScriptCenter locker system available 24/7 at Entrance A.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:
  • The provider can submit an electronic prescription to our pharmacy (preferred method), or
  • You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:
  • Pharmacy name: DoD FT Polk Ephcy 1585 3rd St, Fort Polk, LA 71459 726-780-2994/2995
  • NCPDP/NPI number: 1033248441

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.
All pharmacies will accept hand-carry prescriptions. Please help us optimize prescription services by letting your provider know BJACH Pharmacy does accept electronic prescriptions even for controlled substances.

Activating New Prescriptions

Similar to a virtual queue, you can use Q-ANYWHERE to activate your NEW or RENEWED electronic prescription PRIOR TO coming to the pharmacy.  Use Q-Anywhere to activate your prescription, get updates on your phone, and pick up when notified it’s ready. Choose the option that works best for you. 

Option 1: Fastest and Preferred

Q-ANYWHERE for Electronic Prescriptions:

Using your smartphone, scan the QR code below or click on the link.
  • Or text “Get in Line” to 1-844-398-4169. Save this number in your contacts as BJACH QAnywhere! NOTE: Pharmacies will only display when they are open and accepting prescription activations.
  • Follow the prompts on your mobile device.
  • Follow the prompts on your mobile device.
  • You’ll receive a text when your medication is ready.

 Option 2: In Person

Go to the Bayne-Jones Main Pharmacy and check in at the kiosk.
  • Follow on-screen prompts to check in.
  • To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

  • Call 726-780-2994/2995 to activate your prescription
  • Processing times may vary based on pharmacy staffing and resources

    Option 4: Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.

Requesting Prescription Refills

We have three ways to refill your prescription:

Option 1: Online

  • Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
  • Select the medication(s) you want to refill.
  • Follow the prompts to select where you want to pick it up.
  • You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

  • Call our pharmacy refill line at 337-386-1386. Then, follow the prompts to select where you want to pick up your refills.
  • If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

  • Pharmacy strongly encourages patients to refill prescriptions using the pharmacy refill line at 337-386-1386 or MHS Genesis Patient Portal to reduce your wait time at the pharmacy.
  • If you are having complications, using one of the preferred methods mentioned above, please check-in at the pharmacy and we will do our best to assist.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
 

ScriptCenter: PICK-UP ANYTIME 24/7 USING SCRIPTCENTER

  • Beneficiaries can pick up prescriptions conveniently through a contactless automated pharmacy locker system called ScriptCenter located at Entrance A.
  • Beneficiaries can request refills for pick up at a ScriptCenter by calling into AudioCARE or using TRICARE Online.
  • Using ScriptCenters is a safe, quick, and easy way to obtain prescriptions.
  • Avoid having to wait at our pharmacy and help us expedite prescriptions for more urgent needs.
**NOTE: The following three categories cannot be sent to ScriptCenter for pickup and must be picked up at the pharmacy window:
  • Controlled Substances
  • Refrigerated Products
  • Products that need to be mixed prior to dispensing. 
To begin using a ScriptCenter: Beneficiaries must complete a simple one-time enrollment at the ScriptCenter kiosk and will need a current prescription number.
To retrieve prescriptions from a ScriptCenter: Beneficiaries simply scan their military ID card (Common Access Card or Uniformed Services ID Card) and enter their date of birth or utilize their fingerprints to unlock their medications.
 

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
  • Drop them in the secure bin located at Bayne-Jones Pharmacy. Look for the blue bin located near the pharmacy lobby.
Several exclusions apply. This includes:
  • syringes
  • needles
  • liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacist-Led Self Care Over-the-Counter Medications

  • Not all over-the-counter (OTC) medications are covered by Tricare.
  • Bayne-Jones Pharmacy does provide some over-the-counter medications which are covered by Tricare without a prescription.
  • If you need an over-the-counter medication for self-care, please check-in at the pharmacy, explain your symptoms to our staff, and we will do our best to assist.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
  • Which drugs are covered.
  • Drug information and frequently asked questions.
  • Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
  • Medical necessity/prior-authorization requirements and link to forms.
If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

  • Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.
 
 

Contact Us

Main Pharmacy

Location

1585 3rd St., bldg 285, Fort Johnson, LA 71459

Phone

Commercial: 726-780-2994 or 726-780-2995​

Hours of Operation

Monday-Friday 8 a.m. to 5:30 p.m.
Check-in ticket closes at 5 p.m.

Minimal Manning Days 2026:

Closes at 4:30 p.m. for days associated with federal holidays.

  • Monday June 22, 2026
  • Monday July 6, 2026
  • Friday September 4, 2026
Closed weekends and federal holidays
Reduced Hours/services may apply for administrative purposes.
Don't forget to keep your family's information up to date in DEERS!