Attention Beneficiaries –

• Effective Monday, February 3^rd 2025, BJACH Pharmacy will transition to a new operating system to improve how we process your prescriptions.
• BJACH Pharmacy will close early on Friday, January 31st, 2025 at 3:30 p.m. to prepare for the new install.
• Please expect extended wait times at our BJACH Pharmacy for the month of February 2025 as our Pharmacy team adapts to the new system and workflow.
• To assist us with reducing our wait times, we highly encourage using one or several of the following options:
  1. REFILLS: Request and pick up your refills in advance.
  2. NEW / RENEWALS: Submit your new or renewed prescription through Q-ANYWHERE.
  3. PICK-UP: Use SCRIPTCENTER (“pharmacy locker drop box”) to pick up your medications anytime (24/7) at ENTRANCE A.

• For additional instructions on how to submit refills, new prescriptions and options for picking up your medications, please see below. 

REFILLS:

• For 90-day supply – request 3 weeks before your last dose
• For 60-day supply – 2 weeks prior
• For 30-day supply – 1 week prior
• For Controlled Substances – 3 calendar days prior
• **Exceptions to refill your prescriptions earlier can be made at clinical discretion of the pharmacist during this transition. 

NEW PRESCRIPTIONS / RENEWALS:

Q-ANYWHERE for Electronic Prescriptions:

• Similar to a virtual queue, you can use Q-Anywhere to activate your NEW or RENEWED prescription PRIOR TO coming to the pharmacy.
• If we can fill your prescription, we will respond via text message and text you when your prescription is ready for pick up.
  • All prescriptions submitted before 3:00 pm will be processed for same day pick up.

• To Use Q-Anywhere
  • **Please have the patient’s DoD ID available.
  • TEXT “GET IN LINE” to 1-844-398-4169 

RECEIVING YOUR MEDICATIONS:

1. BJACH Pharmacy (Entrance B) Monday through Friday from 8:00 a.m. to 5:30 p.m.
2. SCRIPTCENTER available 24/7 at Entrance A. 

SCRIPTCENTER: PICK-UP ANYTIME 24/7 USING SCRIPTCENTER

• Beneficiaries can pick up prescriptions conveniently through a contactless automated pharmacy locker system called ScriptCenter located at Entrance A.
• Beneficiaries can request refills for pick up at a ScriptCenter by calling into AudioCARE or using TRICARE Online.
• Using ScriptCenters is a safe, quick, and easy way to obtain prescriptions.
• Avoid having to wait at our pharmacy and help us expedite prescriptions for more urgent needs.

1. Controlled Substances
2. Refrigerated Products
3. Products that need to be mixed prior to dispensing. 

• To begin using a ScriptCenter: Beneficiaries must complete a simple one-time enrollment at the ScriptCenter kiosk and will need a current prescription number.
• To retrieve prescriptions from a ScriptCenter: Beneficiaries simply scan their military ID card (Common Access Card or Uniformed Services ID Card) and enter their date of birth or utilize their fingerprints to unlock their medications.

Pharmacy

Pharmacy Refill Procedures

 All refills are mandatory call-in or requested through MHS Genisis Patient Portal. The number for the automated refill call line is, 337-386-1386. Refills requested through the automated system will be available for pick-up at the BJACH main pharmacy 48 hours after your telephonic request. Allow one additional day for refill processing if your request is made within 48 hours of a Federal Holiday. We appreciate your patience!

For Healthcare Providers

• FDA and ISMP Lists of Look-Alike Drug Names with Recommended Tall Man Letters
• ISMP's List of Confused Drug Names
• ISMP's List of Error-Prone Abbreviations, Symbols, and Dose Designations
• ISMP's List of High-Alert Medications in Acute Care Setting
• ISMP's List of High-Alert Medications on Communit-Ambulatory Healthcare
• ISMP's List of Oral Dosage Forms That Should Not Be Crushed (2016)