Primary Care
Patient Centered Medical Home (PCMH)
PCMH improves the care our patients receive by offering enhanced access to care and increased Primary Care Manager continuity, and by promoting patient and family-centered evidence-based health care. PCMH provides comprehensive care that addresses various phases of a patient’s lifespan, from population-based health to end-of-life care.
The Patient Centered Medical Home (PCMH) is an interdisciplinary team-based model built around individual patient needs, premised on the belief that the best healthcare begins with a strong primary care foundation. Our clinic serves pediatric, family medicine, and internal medicine populations. Services provided in the clinic include: routine preventive care for all ages, well-woman exams, management of acute and chronic illness, military medical readiness, Behavioral Health, Case Management, Immunizations, Minor Procedures, and Respiratory Therapy.
The Patient Centered Medical Homes allow providers and patients to take a more proactive approach to health care, with a stronger focus on prevention. The medical home strives to reduce the percentage of specialty referrals and provide the needed care in one visit. The Patient Centered Medical Home model allows for better coordination of care and improved communication among team members and beneficiaries, while placing emphasis on preventive care and chronic care management, and empowering patients to participate in their care plan.
How Do I Get Care?
There are multiple ways to receive care that work best for you. We have learned from our experience and by listening to you that both face-to-face encounters, virtual (telephone) visits, and video visits are needed.
Although some medical needs require an appointment, many things can be more conveniently coordinated using technology either by video or telephone. Please note that it is up to the provider's discretion if visits are changed to a face-to-face encounter to provide the best care for you.
Scheduling appointments
You can schedule an appointment for both same-day issues and future visits directly with your assigned Primary Care Manager (PCM). While we aim to maximize your appointments with your PCM, if they're unavailable when you need to be seen, we'll arrange for you to see another provider on your care team. To schedule, simply contact the Call Center at 726-780-2175 or book through the MHS Genesis Patient Portal.
GENESIS Patient Portal
The Patient Portal offers 24/7 direct access to your care team. This service lets you book appointments online, send secure messages to your PCM team, check referrals and lab results, access your electronic health record, and even request prescription renewals.
To get started, you can begin the account registration process at https://my.mhsgenesis.health.mil/. When creating your DS Logon account, the preferred method is to select "Email Registration" when prompted. An email containing an activation code and instructions will then be sent to the unique email address on file (please note that emails cannot be shared among family members).
Managing Your Health Benefits & DEERS Information
At https://tricare.mil/Plans/Eligibility/DEERS/BWE website, patients can find information on how to manage health benefits, change PCM, and update DEERS information. Did you know that not keeping your family’s information current in the Defense Enrollment Eligibility Reporting System (DEERS) could delay their access to health care? If your contact information is out of date, you may also miss vital communications.
Patient Responsibilities & Rights
Patients have the responsibility to provide accurate and complete information about medical complaints, past illnesses, hospitalizations, medications, pain, and other matters relating to their health and follow the treatment plan recommended by those responsible for their care.
PCMH provides info to the patient about the patients right to obtain care from other clinicians within the PCMH, to seek a second opinion, and to seek specialty care.