Primary Care
Patient Centered Medical Home (PCMH)
PCMH improves the care our patients receive by offering enhanced access to care and increased Primary Care Manager continuity, and by promoting patient and family-centered evidence-based health care. PCMH provides care that addresses various phases of a patient’s lifespan, including end-of-life care, to include population-based care.
The Patient Centered Medical Home (PCMH) is an interdisciplinary team-based on individual patient needs, built around the premise that the best health care begins with a strong primary care foundation. Examples are Pharm-D, Primary Care, Behavioral Health RN, Sports Medicine, Internal Medicine, Pediatrician, etc.
The Patient Centered Medical Homes allow providers and patients to take a more proactive approach to health care, with a stronger focus on prevention. The medical home can reduce the percentage of specialty referrals and result in a PCMH team providing the needed care in one visit. The Patient Centered Medical Home model allows for better coordination of care and improved communication among team members and beneficiaries, while placing emphasis on preventive care and chronic care management, and empowering, patients to participate in their care plan.
How Do I Get Care?
There are multiple ways to receive care in the way that works best for you.
We have learned from our experience and listening to you, that both face-to-face encounters and virtual care are needed.
Although some medical needs require an appointment, many things can be more conveniently coordinated using technology.
Face to face appointments
You can schedule an appointment for a same day issue or in the future with your PCM. Your PCM is assigned upon enrollment. Although we want to maximize your appointments with your PCM, if you need to be seen during a time when your provider isn't available, we'll get you in to see one of the providers on your team.
GENESIS Patient Portal Messaging
The Patient Portal allows you to directly contact your team through the web. Through this service, patients can book their own appointments online, send a secure message to their PCM team, check referrals/lab results, have 24/7 access to electronic health record, and ask for prescription renewals. Patients can start the account registration process at https://my.mhsgenesis.health.mil/ . The preferred method to create a DS Logon account is to select “Email Registration” when prompted. An email with activation code will be sent to the unique email address on file with instructions (emails cannot be shared amongst family).
Tricare.mil
At https://tricare.mil/Plans/Eligibility/DEERS/BWE website, patients can find information on how to manage health benefits, change PCM, and update DEERS information. Did you know that not keeping your family’s information current in the Defense Enrollment Eligibility Reporting System (DEERS) could delay their access to health care? If your contact information is out of date, you may also miss vital communications.
Exceptional Family Member Program (EFMP)
Bayne-Jones Army Community Hospital participates and enrolls patients into the EFMP program in accordance with AR 608-75. EFMP is a program for family members with special medical or educational needs. Enrollment is completed by the family member's PCM by completing a DD2792. Please call 337-531-3011 to schedule a routine appointment with the PCM. If you are needing enrollment for a patient that is currently in the hospital please call 337-531-3524 and ask to speak with the EFMP Medical Director. Question regarding the enrollment process should be directed to the EFMP Coordinator at 337-531-3002.
Overseas Screening
Overseas screening is performed by the EFMP Medical Director or his/her designee. All family members accompanying the service member to an OCONUS (including Alaska and Hawaii) must undergo a medical screening by completing a DA5888 and DA7246. If the family member is enrolled in EFMP, please schedule an appointment with the family member's PCM prior to the overseas screening to update the EFMP packet, DD2792. To schedule an overseas screening please call 337-531-3002 and ask to be scheduled for an "Overseas Screening." Any questions regarding the overseas screening process should be directed to the EFMP Coordinator at 337-531-3002.