Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Readiness / Managed Care

Consults / Referrals

Hours of Operation: Monday - Friday: 0800-1630

Benefits Counseling & AD Claims

Hours of Operation: Monday - Friday: 0800-1630

Includes Beneficiary Counseling and Assistance Coordinators (BCACs), Debt Collection
Assistance Officers (DCAOs), and Health Benefits Advisors (HBAs)
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

TRICARE Prime Travel Benefit Coordinator (Retirees and Dependents)

Hours of Operation: Monday - Friday: 0800-1630.
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Shuttle Coordinator (Active Duty Travelers)

Hours of Operation: Monday - Friday: 0800-1630.
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Contact Us

Location

Room 1350, 1st Floor of the hospital (Bldg. 285)

Hours

Mon - Fri: 0800-1630

Phone

726-780-2442
Don't forget to keep your family's information up to date in DEERS!