The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Health Services

Readiness / Managed Care

Consults / Referrals

Hours of Operation: Monday - Friday: 0800-1630

Benefits Counseling & AD Claims

Hours of Operation: Monday - Friday: 0800-1630

Includes Beneficiary Counseling and Assistance Coordinators (BCACs), Debt Collection
Assistance Officers (DCAOs), and Health Benefits Advisors (HBAs)
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

TRICARE Prime Travel Benefit Coordinator (Retirees and Dependents)

Hours of Operation: Monday - Friday: 0800-1630.
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Shuttle Coordinator (Active Duty Travelers)

Hours of Operation: Monday - Friday: 0800-1630.
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Contact Us

Location

Room 1350, 1st Floor of the hospital (Bldg. 285)

Hours

Mon - Fri: 0800-1630

Phone

726-780-2442
Don't forget to keep your family's information up to date in DEERS!