Appointment Line Outage
Our Central Appointment Line, (726) 780-2175, is currently experiencing an outage. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
In the interim, beneficiaries can access care by using the following options:
  • MHS GENESIS Patient Portal to book or manage appointments online
  • Call your clinic directly using the directory located here.
All clinics remain open and available to support your care needs. Thank you for your understanding.

Patient Resources

MHS GENESIS

MHS GENESIS is the single electronic health record for all service members, veterans, and their families.
Please note: ALL websites related to MHS GENESIS will have the .mil domain. For your cyber safety, only use official DOD websites.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure patient portal, available 24/7, that gives you access to your MHS electronic health record and lets you interact securely with your health care team. Through the portal, you can:

  • View and download your health data.
  • Book or cancel appointments.
  • Request prescription refills and renewals.
  • View clinical notes and certain lab and test results.
  • Exchange secure messages with your health care team.
  • Complete a pre-visit questionnaire.
  • Look up health information related to your health concerns, results, and prescriptions.

Getting Started

Log in with a Common Access Card or DS Logon account.

If you need to access the patient portal for someone else because you’re a health care agent, legal guardian, or special guardian, you first need to be certified as a surrogate. Learn more about surrogacy access to the MHS GENESIS Patient Portal. 

Need Help?

  • Call the Global Service Center at 800-600-9332 or DSN 312-838-3000. They’re available 24/7. 
  • If you need help with DS Logon, visit MilConnect or call 800-538-9552. 

Contact Us

Patient Advocate:
726-780-2443
usarmy.johnson.medcom-bjach.list.patient-advocate@health.mil

BCAC/DCAO:
726-780-2442 or 726-780-2441
dha.johnson.Bayne-Jones-ACH.mbx.managed-care@health.mil

Hours

Patient Advocate:
Monday-Friday
8 a.m. to 4 p.m.

BCAC/DCAO:
Monday-Friday
8 a.m. to 4:30 p.m. 

Location:

Patient Advocate:
Building 285, Room 3654

BCAC/DCAO:
Room 1350, 1st Floor of the hospital (Bldg. 285)

Don't forget to keep your family's information up to date in DEERS!