Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Patient Administration Division (PAD)

Mission Statement:

The Patient Administration division provides high quality, patient focused, easily accessible and comprehensive patient administration support for Bayne Jones Army community Hospital and our patients. The patient Administration division is dedicated to providing the most efficient, compassionate administrative support services to all our beneficiaries and stakeholders.

ASK PAD Personal Information Correction Center
If you are a BJACH employee, or patient experiencing problems with possibly inaccurate personal information in either the CHCS, or AHLTA systems, please allow the Patient Administration Division to assist you by providing a detailed description of the issue.

Helpful Websites / Critical Documents / Information:

Services

Contact Us

Location

1st Floor of the hospital (Bldg. 285)

Hours of Operation

See individual services for hours of operations.

Phone

726-780-2950
Don't forget to keep your family's information up to date in DEERS!