Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver. Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.
The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Health Services

Patient Administration Division (PAD)

Mission Statement:

The Patient Administration division provides high quality, patient focused, easily accessible and comprehensive patient administration support for Bayne Jones Army community Hospital and our patients. The patient Administration division is dedicated to providing the most efficient, compassionate administrative support services to all our beneficiaries and stakeholders.

ASK PAD Personal Information Correction Center
If you are a BJACH employee, or patient experiencing problems with possibly inaccurate personal information in either the CHCS, or AHLTA systems, please allow the Patient Administration Division to assist you by providing a detailed description of the issue.

Helpful Websites / Critical Documents / Information:

Services

Contact Us

Location

1st Floor of the hospital (Bldg. 285)

Hours of Operation

See individual services for hours of operations.

Phone

726-780-2950
Don't forget to keep your family's information up to date in DEERS!