Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver. Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

About Us

Contact Us

Need Help?

If you have a medical emergency, please call 911 or contact your local hospital right away.

Customer Service 

Patient Advocate 

Phone Number: 726-780-2316
Email Address: usarmy.johnson.medcom-bjach.list-advocate@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone Number: 726-780-2315 or 726-780- 2314
Email Address: dha.johnson.Bayne-Jones-ACH.mbx.managed-care@health.mil

Interactive Customer Evaluation (ICE) 

Click the image below to submit an ICE complement or complaint.


 

Other numbers:

  • BJACH General Hospital Information, 337-531-3118/3119
  • Public Affairs Officer (PAO), 726-780-2117
  • Prescription Refills, (337) 386-1386
  • Veterans Suicide Prevention Hotline, 800-273-TALK (8255)
  • National Suicide Prevention Hotline, 800-SUICIDE (784-2433)
  • U.S Army Wounded Soldier & Family Hotline, 800-984-8523
  • Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury, 866-966-1020
  • Deployment Health Clinical Center, 800-796-9699
  • Navy Safe Harbor-Severely Injured Support, 877-746-8563
  • Military One Source, 800-342-9647
  • The Army Medical Department values your feedback. Members of the public with questions about the Army Medical Department headquarters should contact: OTSGWebPublisher@amedd.army.mil.
  • For issues related to the functionality of the BJACH Web site, contact: usarmy.johnson.medcom-bjach.mbx.webmaster@health.mil.
NOTE: For security reasons do not transmit social security numbers or dates of birth in initial email contacts.
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Don't forget to keep your family's information up to date in DEERS!