For your cyber safety, only use official websites.

The official MHS GENESIS Patient Portal is accessible at https://patientportal.mhsgenesis.health.mil.

It is a secure website for 24/7 access to your personal health information.
 
Websites referencing the MHS GENESIS Patient Portal or other information about MHS GENESIS that are not .mil domain are not official or affiliated with the DoD or Military Health System.

If you have questions about the MHS GENESIS Patient Portal, call the Defense Health Agency Global Service Center at 800-600-9332 or DSN 312-838-3000, available 24/7 or visit
https://patientportal.mhsgenesis.health.mil.

About Us

Contact Us

Need Help?

If you have a medical emergency, please call 911 or contact your local hospital right away.

Customer Service 

Patient Advocate 

Phone Number: 337-531-3628
Email Address: usarmy.johnson.medcom-bjach.list-advocate@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone Number: (337) 531-3627 / 3626
Email Address: dha.johnson.Bayne-Jones-ACH.mbx.managed-care@health.mil

Interactive Customer Evaluation (ICE) 

Click the image below to submit an ICE complement or complaint.


 

Other numbers:

  • BJACH General Hospital Information, 337-531-3118/3119
  • Public Affairs Officer (PAO), 337-531-3111
  • Prescription Refills, (337) 386-1386
  • Veterans Suicide Prevention Hotline, 800-273-TALK (8255)
  • National Suicide Prevention Hotline, 800-SUICIDE (784-2433)
  • U.S Army Wounded Soldier & Family Hotline, 800-984-8523
  • Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury, 866-966-1020
  • Deployment Health Clinical Center, 800-796-9699
  • Navy Safe Harbor-Severely Injured Support, 877-746-8563
  • Military One Source, 800-342-9647
  • The Army Medical Department values your feedback. Members of the public with questions about the Army Medical Department headquarters should contact: OTSGWebPublisher@amedd.army.mil.
  • For issues related to the functionality of the BJACH Web site,
  • contact: usarmy.johnson.medcom-bjach.mbx.webmaster@health.mil.
NOTE: For security reasons do not transmit social security numbers or dates of birth in initial email contacts.
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Don't forget to keep your family's information up to date in DEERS!