Patient Advocacy
The Patient Advocate Office serves as a link between patients and hospital staff at all levels. Our office is easy to access and serves as our patient's liaison for expressions of satisfaction. We offer education and information regarding policies, procedures, systems, and concerns about care and safety within the hospital.
We believe in and fully support the patient's right to:
- Present questions, complaints, or compliments
- Request individual assistance
- Make recommendations or suggestions
Before visiting the Patient Advocate Office, we ask you to consider whether your concerns can be addressed more quickly and effectively by presenting it through the Non-commissioned Officer in charge (NCOIC) or Officer in charge (OIC) of the clinic, ward or office. In addition, Department Administrators are available to assist with your concerns. The Patient Advocate will help investigate system-wide or policy issues, as well as those problems that are not resolved at the area of concern.
If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Advocate Office will open a complaint file and gather the necessary information to investigate to help resolve the issue. Based on the findings, intervention and/or actions may be taken. You will be contacted by a staff member reference the findings. We appreciate your input. Your concerns and complaints help us to identify areas for performance improvement.
Nomination Form for C.A.R.E.S. Award for outstanding staff
The goal of the CARES Customer Service Program is to facilitate a customer / patient friendly culture by always providing Courteous, Attentive, Responsive, Enthusiastic Service!
Click here to CARES Award Nomination Form
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Interactive Customer Evaluation System (ICE)
ICE is a web-based tool that collects feedback on services provided throughout the Department of Defense (DoD). It allows customers to submit virtual comment cards to rate the service providers they have encountered at military installations worldwide. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.
Click here for the Fort Johnson ICE website or feel free to make use of any of the "Comment Boxes" located throughout the hospital.