For your cyber safety, only use official websites.

The official MHS GENESIS Patient Portal is accessible at https://patientportal.mhsgenesis.health.mil.

It is a secure website for 24/7 access to your personal health information.

Websites referencing the MHS GENESIS Patient Portal or other information about MHS GENESIS that are not .mil domain are not official or affiliated with the DoD or Military Health System.

If you have questions about the MHS GENESIS Patient Portal, call the Defense Health Agency Global Service Center at 800-600-9332 or DSN 312-838-3000, available 24/7 or visit https://patientportal.mhsgenesis.health.mil.

Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

BJACH FAQs

Where is my relative, friend who works for the Army Medical Department, former doctor, high school classmate, etc.?
If you are an Army family member with an emergency requirement to reach a soldier-relative, contact your local chapter of the American Red Cross for assistance. We are prohibited by law and/or regulation from providing addresses, phone numbers or e-mail addresses for active-duty, Reserve or National Guard medical command personnel, retirees who served with the Army Medical Department, or for other personnel or retirees.

You may be able to locate individuals through the Whitepages or Google Person Finder Search, which are free Internet locator services.
How can I find out about opportunities in the Army for qualified healthcare professionals (doctors, nurses, technicians, etc.)?
Access information about joining the Army Healthcare Team at U.S. Army Recruiting Command. Information on each Army corps (Dental, Medical, Medical Service, Medical Specialist, Nurse and Veterinary) and points of contact are given there.
What are the addresses of Army medical treatment facilities? How can I reach them by phone?
Check the Army Medicine Home, which provides information for many regional Medical Facilities. If an address and phone number are not available for the specific facility you need, contact the appropriate Regional Medical Command for help.
What information can you provide on DOD's program to immunize military personnel against smallpox?
Information is available at the DOD Smallpox Vaccination Program.
What information can you provide on DOD’s program to immunize military personnel against anthrax?
Information is available at the DOD Anthrax Vaccine Immunization Program.
How can I locate my Medical Records?
Requests for medical records of care in a U.S. Army medical treatment facility vary according to your circumstances. Refer to the National Personnel Records Center.
How can I get a copy of my Birth Certificate?
Birth certificates are not part of the medical record.

• If you were born in the United States, your state of birth maintains these records. Check the Web site of that state or the state government pages of a local phone book for information on vital statistics.

• If you were born overseas in a military facility to at least one parent with U.S. citizenship, the U.S. Department of State should have a record of your birth. Visit the State Department for full information on how to make your request, what information to include and payment of associated fees.
How can I help?
The new "Gifts to Army" Web site is not intended to solicit contributions but to provide the American public with information on methods by which citizens, organizations, and corporations can contribute cash or goods and services to benefit Soldiers and their Families. This Web site will provide the public an online resource to answer the question: "How can I help?". The Army Gift Program.
How can I receive assistance working with Adobe Acrobat PDF files, WinZip files or copying graphics from the BJACH Web site?
Contact the BJACH Web Master by email, usarmy.polk.medcom-bjach.mbx.webmaster@mail.mil

TRICARE FAQs

Find answers to your TRICARE questions

Military Health System FAQs

Find answers to your Military Health System questions

Don't forget to keep your family's information up to date in DEERS!

For your cyber safety, only use official websites.

Patient Resources

Frequently Asked Questions (FAQs)

BJACH FAQs

TRICARE FAQs

Military Health System FAQs

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