The Military Health System continues to work on resolving the cyber-attack on a third party partner and is doing their best to fill emergent, new, and refill prescriptions as quickly and efficiently as possible.
If you are post operative, or need refills on life sustaining medications you will take priority for filling. At this time, we can process all prescriptions, but please be patient as there will be longer than normal wait times. All prescriptions processed must go through manual safety screenings, which increases processing time.
If you would like to have your prescription transferred to a TRICARE approved network provider, simply stop by one of the locally approved vendors, ask for the transfer and they will work with us to make that happen for you.  Please note copays may be incurred.
We are truly sorry for this inconvenience and look forward to serving you when normal operations resume.

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Contact Us

Case Management, Behavioral Health

1585 3rd St. , 6th Floor
Mon-Wed, Fri (0600-1630)

Case Management, 3/10 Behavioral Health 

2040 Dragoon Loop, Building 1170
Mon, Wed-Fri (0700-1730)

Case Management, Fontaine Troop Medical Clinic (FTMC)

8901 Georgia Ave,  Building 3504
Monday- Friday (0620-1520)

Case Management, Adult Primary Care

1585 3rd St. , 2nd floor
337-531-3561 / 337-653-3258
Monday-Friday (0730-1600)

Case Management, Pediatrics

1585 3rd St. , 2nd floor
Monday-Friday (0730-1600)

Case Management, Lancon SCMH 3/10 Clinic

Dragoon Loop, Building 1260
Monday-Friday (0700-1530)
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