The Military Health System continues to work on resolving the cyber-attack on a third party partner and is doing their best to fill emergent, new, and refill prescriptions as quickly and efficiently as possible.
 
If you are post operative, or need refills on life sustaining medications you will take priority for filling. At this time, we can process all prescriptions, but please be patient as there will be longer than normal wait times. All prescriptions processed must go through manual safety screenings, which increases processing time.
 
If you would like to have your prescription transferred to a TRICARE approved network provider, simply stop by one of the locally approved vendors, ask for the transfer and they will work with us to make that happen for you.  Please note copays may be incurred.
 
We are truly sorry for this inconvenience and look forward to serving you when normal operations resume.

Health Services

Readiness / Managed Care

Consults / Referrals

Hours of Operation: Monday - Friday: 0800-1630
Point of Contact: (337) 531-3627 / 3626

Benefits Counseling & AD Claims

Hours of Operation: Monday - Friday: 0800-1630
Point of Contact: (337) 531-3892 / 3627

Includes Beneficiary Counseling and Assistance Coordinators (BCACs), Debt Collection
Assistance Officers (DCAOs), and Health Benefits Advisors (HBAs)
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

TRICARE Prime Travel Benefit Coordinator (Retirees and Dependents)

Hours of Operation: Monday - Friday: 0800-1630.
Point of Contact: (337) 531-3597
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Shuttle Coordinator (Active Duty Travelers)

Hours of Operation: Monday - Friday: 0800-1630.
Point of Contact: (337) 531-3710
E-mail: dha.polk.Bayne-Jones-ACH.mbx.managed-care@health.mil

Contact Us

Location

Room 1350, 1st Floor of the hospital (Bldg. 285)

Hours

Mon - Fri: 0800-1630

Phone

(337) 531-3627 / 3626

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