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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Emergency Prescription Refills

 
Location Areas Through
North Carolina All counties 07/16/2021
South Carolina All counties 07/16/2021
Florida All counties 07/16/2021
Georgia All counties 07/16/2021
Virginia All counties 07/16/2021


To get an emergency refill, take your prescription bottle to any TRICARE retail network pharmacy. To find a network pharmacy: If possible, visit the pharmacy where the prescription was filled.
  • If you use a retail chain, you can fill your prescription at another store in that chain.
  • If your provider is available, he or she may call in a new prescription to any network pharmacy.
  • You can request assistance at another pharmacy, but it's at that pharmacy's discretion to help you.
Don't forget to keep your family's information up to date in DEERS!