Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Bayne-Jones Army Community is preparing to go live with MHS GENESIS on Mar. 19.

Jan. 11, 2022

BJACH educates staff, beneficiaries on MHS GENESIS Transition

FORT POLK, La. — The Department of Defense Military Health System is transitioning to MHS GENESIS, the new electronic health record. Bayne-Jones Army Community is preparing to go live with MHS GENESIS on Mar. 19 and is training staff and personnel to deliver patients what they need, when and where they need it. The pathology and emergency medical departments conducted super user and end user training at the Joint Readiness Training Center and Fort Polk, Louisiana, Jan. 10-12.

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